Whimsical Occasions Sleepovers, nor any of its employees, will not take on ANY liability for damages, accidents, deaths that may occur with ANY of our products while in your possession. I acknowledge all responsibility lies solely with me to investigate the allergies of all party participants. If something was to occur it is the client’s responsibility and you agree we are not involved. We recommend you get a list of any guest allergies before the event. It is your responsibility to ensure the safety and well-being of guests and to ensure they do not consume or come in contact with the allergens that may cause an allergic reaction. Whimsical Occasions Sleepovers is not responsible for allergic reactions or any other medical reaction stemming from the menu, wearing of costumes, or any activity taken place before, during, and/or after the party. Please verify there are no latex or feather allergies, if there are allergies please notify us.
It is your responsibility to verify the health of your guests, if any guests have cold/flu/COVID-19 symptoms such as cough, sore throat, fever, or vomiting they shall not attend the party. There is a risk of contracting COVID-19 while gathering among people and Whimsical Occasions Sleepovers will not be held responsible for any illnesses or death.
We toughly inspect, wash, dry, and sanitize all equipment after use, in the rare case you may encounter a pest; you must immediately notify us. We are not held responsible for any pest that may be encountered. We reserve the right to refuse service for un-hypogenic conditions, smoking, or unsafe conditions in the venue.
It is the responsibility of the customer to take care of and always supervise children with sleepover equipment. Diligence must be taken with younger children on the sleepover equipment, the equipment is not suitable for children under 5 years of age
In case of any damages to our property other than normal wear and tear, you the client will be held responsible and held accountable for damage fees. All products will be thoroughly inspected with the client after set up and thoroughly inspected again with the client when picked up. Any damages found will require replacement and a fee list will be provided depending on the item. The hiring client will be held responsible for payment of damages to Whimsical Occasions Sleepovers.
All Whimsical Occasions Sleepovers bookings require 50% down and a security deposit (dollar amount is dependent on what is being rented) at the time of booking to hold your date. The balance due is to be paid in full no later than 7 days prior to the sleepover date. The security deposit will be fully refunded 48-72 hours after pickup. Note: Cleaning and laundering of linen are included in the party package however if any items are broken, damaged, or stained, the deposit will not be refunded. Payment methods accepted are direct bank deposit, cash, Venmo, or check.
A 14-day notice must be given for all cancellations, failure to do so will result in a loss of deposit.
Cancellation and Refund
If the customer requests to change the date of their hire booking, a minimum of 7-day notice must be given. If an event is cancelled for any reason we will be glad to offer the next available date that works for you up to one years’ time. The customer’s request can then be granted only if the preferred date is available. In the act of god, pandemic, or other catastrophic events we will offer you the ability to reschedule your event within one years’ time.
We require the space to be cleared before we arrive. Whimsical Occasions Sleepovers does not move any furniture or belongings. If we arrive and space is not cleared we will not set up and the party is subject to cancellation. We recommend a reasonable amount of space to ensure a comfortable experience for you and your guest one tent with an air mattress measures approximately 54”W x 75”L (twin mattress). Whimsical Occasions Sleepovers is willing to conduct your event at any location of your choice. Any venue fees will be your responsibility, if we are refused access to event space, we recommend a second option or party is subject to cancellation. You must inform your venue of us, Whimsical Occasions Sleepovers as a third-party vendor prior to our arrival. Before your event we will set a time for pick up and drop off, we ask you please respect arranged time due to other party’s scheduled the same day. If you are not available or are more than one hour tardy for pick up or drop off your deposit will be withheld.
The client is responsible for all items that are rented to them. Any items that are damaged or lost will be charged to the client. The client has the right to look at the rented items before we leave and verify that there are no damages prior to renting these items. Any items that are found to be damaged or stained will be made note of, and no charges will be made for those specific damages. For clients who chose our DIY package a checklist with the rental items will be given to the client upon pickup. The client is responsible for returning all the items that are on checklist the next day. In the event that something is missing or damaged the client will be held accountable.
If for any reasons, you need to add or remove tents, we ask that the final number be given 1 week prior to the party. If available you may request additional tents after the final count is confirmed, however, you will not be able to remove tents from your final count. The client will be billed for the confirmed final count. Please keep in mind that the minimum rental package is for 4 tents.
Delivery, assembly, styling, collection and general laundering are included in the hire cost. Sleeping pillows are not provided for guests for sanitary reasons.
Air mattresses are checked after each use. Keep in mind these are air mattresses, and this does not guarantee potential deflation due to excessive weight, miss handling or abuse. Strictly NO PETS are permitted on any Whimsical Occasions Sleepovers equipment.
Whimsical Occasions Sleepovers understands with a party, food and beverages will be served. We ask you to take into consideration what you allow near rented items in order to prevent damages to our product. Also refrain from coloring utensils, slime, fingernail polish, glue, or any colored beverages being used inside tents. We appreciate only small snacks inside tents to refrain from damages.
ACKNOWLEDGEMENT AND AGREEMENT
Whimsical Occasions Sleepovers has provided this account of our policies and terms of service with the assumption that you have read and agreed to our policies before signing the party agreement. Please ask for clarification if there are any questions regarding the above policies BEFORE reserving your party.
Whimsical Occasions 33437 Woodward Ave. Birmingham, Michigan 48009 t.248.9096511 [email protected]